Booking Policy
Booking Policy
TERMS & CONDITIONS
This website is operated by Shirin Farsad. Throughout the site, the terms “we”, “us” and “our” refer to Shirin Farsad. Shirin Farsad owns this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website.
It is your responsibility to check this page periodically for changes and ensure you are aware of our Booking Policy. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 2 – GENERAL CONDITIONS
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service. Treatment results will vary for each client depending on their skin type. 70% of your final result depends on their before/aftercare and lifestyle.
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SECTION 4 - REFUND POLICY UNDER CONSUMER LAW RIGHTS
Our services are non-refundable.
We take necessary steps to ensure you are 100% sure before you book a treatment via your consultation.
Cosmetic procedures and skin penetration treatments can be complicated and may pose significant risks to your health and wellbeing. All risks are explained prior to each procedure and clients take on the risks automatically once payments are finalised, the consultation has been concluded, and your signature has been obtained.
Choosing to have any skin penetration is a significant decision that should not be made without thorough research into the procedure, the facility, the provider and every aspect of the health risks involved.
Please download the checklist for your responsibilities as the client.
Conducting any skin penetration services is done at your own risk.
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The client/model is 100% responsible to follow correct before/aftercare and ensure open wounds are kept sanitised at all times.
Clients automatically agree to no a refund policy once payment is made with skin penetrative services.
Risks: All penetrative treatments have a degree of risk including infection, coldsore, allergic reactions, breakouts, hyper-pigmentation, scarring and other possible risks. Healed results depend 70% on the before/aftercare which is crucial to minimising risk. Clients conduct treatments at their own risk and are responsible for their before/aftercare under NSW Health and Consumer Right laws., and as such, no refund will be provided if the service or product did not provide the desired result,
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Clients who do not disclose medical information understand that risk of something going wrong is more likely as we cannot conduct any extra safety measures and undergoing skin penetration treatment/s.
Clients are required to provide a Dr's letter stated in the contraindications for certain medical issues that could affect your treatments. Not providing medical informations can result in a termination of your treatment without a refund.
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At the first sign of infection/cold sore or any signs of abnormal healing, we advise you to see your Dr immediately. If you have not seen your Dr within 24 hrs, we consider this treated as non emergent, and going against your beauticians advise.
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We do not offer refunds as all the risks are explained at consultation. Clients sign a consent pertaining to understanding risks under Consumer Laws NSW
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SECTION 5 - BOOKING POLICY
We reserve the right to cancel your appointment at any time, for any reason.
You may have another person take your appointment, made aware to us with a 48hrs notice period or transfer the booking fee to another service.
Each client has the choice to reschedule a max of 2 times in a row, with 48hrs notice, a re-booking fee will apply for the 3rd appointment.
THE FOLLOWING WILL RESULT IN A FORFEIT OF YOUR DEPOSIT.
Not allowing 48hrs for rescheduled appointments.
In the case that before care is not followed correctly and we must reschedule.
You arrive more than 20min late, as this moves into the next persons appointment and your appointment is automatically cancelled.
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PROMOTIONS
Cannot be used in conjunction with any other offer, discount, or promotion. Promotions must be redeemed within 2 months from date of purchase.
PACKAGES
If you pre-pay for treatments, you will save an amount according to the pre-payment schedule. There is no refund on pre-pays, and they are not transferable to other individuals or treatment areas.
Pre-pays have a 12-month expiry date (less than 10 treatments) or an 18-month expiry date (10 or more treatments).
48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48hrs, or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
This refund policy applies, and you agree to be bound by these conditions, when purchasing pre-paid treatments including packages for multiple treatments.
SECTION - COVID RULES
Only under special circumstances of having Covid symptoms, may your deposit NOT be forfeited for cancellations without 48hrs notice. However, for your appointment to be rescheduled without a cancellation fee, you will be required to show us your test results taken within 48hrs of your appointment and sent to us. If a client does not notify us of the cancelation prior to the appointment, your deposit will be forfeited.
Our policy is firm and not negotiable. Thank you for understanding that we have these policies in place to protect the sustainability of our business.
AUTOMATED AGREEMENT: When you sign the consent form and make your booking, you have automatically agreed to our Terms and Conditions.
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